Harald Stadlbauer, CEO of NINEFEB, noted that the session will deal with large, heavy equipment, and how to serve the service technician, often forgotten at a company, so they can service these types of products.
iiRDS (intelligent information Request and Delivery Standard), an international standard for delivering technical content to service technicians.
Gap between tech doc and field service, writing topics, usually published as PDFs. Service tech gets large PDF, too much info not tailored for specific situation.
Out use case: intelligent content as a service. Content for the right context as a service when you need it.
A service engineers wants context-specific information for problem resolution.
iiRDS is an international standard that consists of a standardized vocabulary and relations between the vocabulary entries and classes.
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